Moultrie, Ga. (Aug. 2024) — Team members of Legacy Village at Park Regency are proud to announce their completion of Legacy Senior Living’s SERVE training program. The SERVE program, created by Legacy Senior Living leadership, is a commitment to providing the best training tools possible for team members to care for residents and family members with honor, respect, faith and integrity. It is designed to equip team members with the necessary tools to provide exceptional resident care and customer service.
The SERVE training program was birthed from Legacy’s Customer Service Standards. SERVE is an acronym standing for: Speak and Smile, Encourage and Engage, Respond to Residents, Value and Validate, and Every Day is the Extra Mile. The 3-hour training goes beyond standard orientation by providing enhanced customer service tools to team members after they have acclimated to their roles. This strategic approach ensures continued guidance, success and growth for all team members.
Legacy Senior Living, the management company of Legacy Village at Park Regency, believes customer service is a major key to success. This program sets Legacy Village apart by providing unique training requirements for all team members to provide their job duties with confidence and compassion.
The training champions of SERVE are Renita Carnes, Director of Culture and Training and Ashley Young-Roesler, Operations and Training Specialist. They conduct training through in-person sessions at each facility every 6-7 months to accommodate new hires and foster ongoing development. To reinforce key principles, SERVE posters are displayed in team member areas, serving as daily reminders of the commitment to excellence. Recertification is required every 12-18 months to uphold the highest standards.
About Legacy Village at Park Regency - Moultrie
About Legacy Village at Park Regency
Situated at 3000 Veterans Parkway, on 11 beautiful acres, Legacy Village at Park Regency provides a secure, attentive, homelike atmosphere while offering a full range of helpful services to those looking for a senior living community in Colquitt County, Ga. The assisted living and Alzheimer’s memory care facility in Moultrie, Ga. is among the region’s most innovative.
The community offers meaningful activities and life enrichment programs to enhance the lives of each resident. More information is available at (229) 890-3342 or legacymoultrie.net.
Legacy Village at Park Regency is a part of Legacy Senior Living, a family-owned, faith-based company with an executive team that has more than 150 combined years of experience in the senior living industry. Legacy Senior Living strives to serve the Greatest Generation with honor, respect, faith and integrity. More information is available at legacysl.net or by calling (423) 478-8071.
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- Christina Clevenger
- Director of Communications & Public Relations
- cclevenger@legacysl.net
- (423) 478-8070